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Our Guarantee

As always, you have a 100% complete satisfaction guarantee. If you’re not happy, send it back. Our guarantee is pretty much whatever you want it to be. Dallas Pridgen has been  doing business with folks for a long time, and except for the rare expection, has found them to be honest and fair-minded. So, if you're not happy with our product or service, or if we have made a mistake (and we all sometimes do), let us know and we will do our best to make it right for you. We can't ship for yesterday delivery, but will overnight it to a bar in South Dakota if that's what you want!

 Customer Service

If you have questions about an order you have already placed or a problem with an order that has arrived, please call customer service at 800-895-1244, 7 days a week from 9:00AM - 5:00PM EST.

We pride ourselves in meeting the individual needs of each customer. Please feel free to call with any question or special needs you may have.

 Backorders

We may occasionally need to backorder an item; if so, you will not be charged additional shipping for merchandise that must be sent separately. Thank you for your patience.

 Security

Our web site uses the latest internet technology to make your orders secure. You need not fear that someone can intercept your personal information.

 Ordering

Click on any item to view details and pricing information. After you add an item to your shopping basket you will be given the option to continue shopping or to checkout. Checkout is a simple process. Just follow the instructions.

Gold Pricing Note: Prices are subject to chnage due to volatility in the gold market. You will be notified of any changes prior to fulfillment.

 Shipping

Shipping charges apply to each address, and several shipping methods will be offered to you inside our shopping cart.

 Delivery Time

We will ship in stock items within two days of receiving your order. Items which have to be made will be shipped within two weeks. Let us know when you will need your order and we will do our best to get it to you at that time. At checkout there is an opportunity to give us special instructions.

 Gift Wrapping

All of our jewerly is delivered in a Outrider Jewelry  jewelry bag which is placed in our cotton-filled signature gift box.

 Returns and Exchanges

Please wrap and pack securely and include your invoice, telling us what action you are requesting.